Assistant IT Director

The Assistant Information Technology (IT) Director’s primary responsibility is to oversee the operation of the IT department to ensure it aligns with the business objectives of the City. Oversees the development and implementation of technology initiatives within the City, identifies technology reaching end-of-life and oversees the retirement of those solutions efficiently.

The Assistant IT Director plans, coordinates, directs, and designs all operational activities of the IT Department. Provides support to the IT Director on the direction and support for IT solutions that enhance mission-critical business operations.

Works closely with decision-makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. The Assistant IT Director is involved in attracting, hiring, and retaining top talent to maintain City’s systems effectively.

This list may not include all tasks and knowledge expected of the employee, nor does it cover all specific duties required. Other duties may be assigned.

Strategy & Planning

• Assist the IT Director in operational and strategic planning for technology solutions, including business requirements, project planning, and organizing and negotiating allocation of resources for both the Information Technology department and other City departments and supported agencies.
• Co-create and execute a multi-year technology roadmap that aligns with City priorities, budget cycles, and department needs.
• Translate strategy into measurable objectives (KPIs/OKRs), publish performance dashboards, and drive accountability.
• Help define Service Level Agreements (SLAs) to establish problem resolution expectations and timeframes when working with both internal and external customers.
• Champion digital transformation that enhances resident services employee productivity, accessibility, and equity.
• Lead IT governance practices (policy, standards, portfolio & change management) to ensure consistency, security, and compliance.
• Oversee the cybersecurity program in partnership with the IT Director: threat management, incident response, business continuity, and disaster recovery testing.
• Ensure compliance with applicable laws, regulations, and City policies; manage technology risk and privacy.
• Works with IT Management and business partners to promote early and effective engagement with the IT Department, ensuring new initiatives integrate with existing systems, processes, and infrastructure.

Acquisition & Deployment

• Develop business cases and cost/benefit analyses; manage department budgets aligned to strategic goals.
• Lead procurement (RFPs/RFQs), contract negotiations, and vendor performance and risk management.
• Maintain productive relationships with vendors, outsourcers, and consultants.
• Assists with planning and deployment of departmental decisions that have been reviewed and approved by the IT Management team.

Operational Management

• Benchmarks, analyzes, reports on, and makes recommendations for the improvement of the IT infrastructure and IT systems.
• Defines, communicates, tracks, and monitors project milestones, service level agreements, and resource allocation to executive team, department leads, support staff, and end users.
• Develops and reviews budgets for the IT department and ensures they comply with stated goals, guidelines, and objectives.
• Advance data governance, analytics, and reporting to inform decision-making; promote open data where appropriate.
• Analyzes the business requirements of all departments to determine their technology needs.
• Identify opportunities to responsibly leverage automation and AI to improve services and efficiency.
• Develops business case justifications and cost/benefit analyses for IT spending and initiatives.
• Develops and implements IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provisioning.
• Ensure reliability and 24×7 availability of critical systems; participate in on-call rotation as needed.
• Ensure identity and access management, data integration, and secure interconnections with partner agencies.
• Monitors contractual obligations between departments and other agencies or businesses.
• Prepare reports and presentations for City Council, boards/commissions, and the public.
• Serve as a trusted advisor to City leadership and departments; translate technical concepts for non-technical audiences.

Supervisory Responsibilities

• Assist in workforce planning, recruitment, onboarding, coaching, performance management, and succession planning.
• Supervises IT staff, monitoring and evaluating their performance against operational and developmental goals.
• Advises and coaches subordinate staff on both supervisory and technical issues.
• Oversee and recommend training for the IT staff, so we have the knowledge to address emerging technologies, process improvement, and increase overall service levels.
• Foster a culture of continuous learning, collaboration, and innovation.
• Interviews and select department personnel. The process may include subordinate staff and Human Resources, as appropriate.

Education/Experience:

• Bachelor’s Degree in Computer Science, Information Systems, Information Technology or closely related field. Master’s degree in related field preferred.
• 10+ years of progressively responsible IT experience, including leadership of teams and operations.
• Demonstrated experience with enterprise IT operations, cloud platforms, cybersecurity practices, and project/program management.
• Experience in municipal or public-sector environments and multi-agency collaboration.
• Equivalent combination of education and experience may be accepted.

Preferred Certificate or Licenses:

• Information Technology Infrastructure Library (ITIL) and CGEIT (preferred); additional certifications such as PMP, CISSP/CISM, or cloud platform certifications are a plus.

Physical Requirements/Working Conditions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Work is performed primarily in a standard office environment, including frequent interaction with City staff.
  The essential functions of this position require sufficient physical ability and mobility to work in an office or virtual setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; the dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components; occasional inspection of cables in floors and ceilings; lifting and transporting of moderately heavy objects, such as computers and peripherals; and to hear and verbally communicate to exchange information. Includes on-call availability as needed, nights and weekends on occasion. May also be required to operate a City vehicle, on occasion and travel for work as required.

For more information, contact:

Lindsey Denny
ldenny@cityblm.org
309-434-2602