Through her consulting practice, Mrs. Jackson advises and assists local government and non-profit organizations. In March 2020, she created the Local Matters podcast, which informs listeners about how they can work with and through state and local governments to improve their quality of life.

Mrs. Jackson has served as City Manager of Albany, GA, and Administrator of the consolidated Augusta, GA government, where she was the first woman to serve in both roles. She also worked as an Assistant County Manager in Mecklenburg County, NC, and Assistant City Manager in Albany. She began her career in local government as a Management Intern in Prince George’s County, MD.

Throughout her career, she has always enjoyed bringing major projects to fruition, building public trust in government, and empowering staff to become their best and most productive. Her unique talents revolve around her willingness to address issues head-on with honesty, sincerity, and integrity, and in so doing, bring people closer to the organizations that serve them, and employees closer to the organizations for which they work.

Over the years, she has been active in various civic and professional organizations, to include the United Way organizations in Augusta, Albany, and the Central Carolinas, the International and Georgia City-County Manager’s Associations, Women’s National Book Association, Charlotte Chapter, and the National Forum for Black Public Administrators. She is also a graduate of Leadership Georgia, Leadership Albany, Leadership Charlotte, and Leadership Augusta.

She is a Diamond Life member of the Delta Sigma Theta Sorority, Inc., and an active Rotarian/Paul Harris Fellow. She has also served on the boards of the Institute for Social Capital at the University of North Carolina-Charlotte, Partners for Out of School Time, Caring, and the Steering Committee of the Charlotte-Mecklenburg Women’s Summit. She also served as a member of The Executive Leadership Team of the Central Savannah River Area (CSRA) American Heart Association Heart Walk. Additionally, she is an active member and Vacation Bible School teacher at Good Shepherd Baptist Church.

A native of Augusta, Mrs. Jackson graduated from the Academy of Richmond County. She was the first student at the College of William and Mary to pursue an interdisciplinary major in Public Policy, completing it with a concentration in Urban Policy. Later, she was a recipient of the Alfred P. Sloan/Association for Public Policy Analysis and Management Fellowship and earned a master’s degree in Public Policy with a concentration in Management from Duke University.

Mrs. Jackson has been married to Joe Jackson for 23 years and is the mother of two college students. She also has two adult bonus daughters.