• Full Time
  • Austin, TX
  • Applications have closed

Austin Water

$47.51 – $61.76/hour, depending upon qualifications.

The ideal candidate has experience overseeing 24/7 customer-facing operations including a dispatch call center and customer services for billing and connection issues.

Duties, Functions and Responsibilities:
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
* Determines divisional needs; develops, executes, and evaluates strategic short- and long-range plans including three- to five-year forecasting for a variety of projects, programs, and division activities. Reviews, prepares, consolidates, and monitors division-wide budgets.
* Coordinates activities within the division; between Austin Water and City departments; and with outside consultants, engineers, associations, regulatory agencies, neighborhood associations, and general public.
* Interprets, explains, and ensures compliance with applicable policies, procedures, ordinances, and Federal/State regulations.
* Evaluates programs for effectiveness and accomplishment of goals.
* Develops/reviews, revises, and approves procedures and specifications for plant, field or laboratory operations, equipment, and technical instrumentation; analytical testing procedures; quality control programs; safety programs; and training programs.
* Facilitates, conducts, and attends meetings and represents the division on behalf of the assistant director, department, and City.
* Provides technical advice and assistance to internal and external customers.
* Applies and interprets principles, practices, and procedures specific to functions such as Civil, Water & Wastewater, and/or Process Control System Engineering, Water Supervisory Control and Data Acquisition (SCADA) controls, Distributed Control Systems (DCS), and Advanced Smart Water Infrastructure.

Responsibilities – Supervisor and/or Leadership Exercised:
* Responsible for the full range of supervisory activities including selection, training, evaluation, counseling and recommendation for dismissal.

Knowledge, Skills, and Abilities:
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
* Knowledge of water and wastewater operational programs.
* Knowledge of Local, State, and Federal water, wastewater, and reclaimed water regulations.
* Knowledge of City practices, policies, and procedures.
* Knowledge of safety practices and procedures.
* Knowledge of supervisory and managerial techniques and principles.
* Knowledge fiscal planning and budget preparation.
* Skill in oral and written communication.
* Skill in handling multiple tasks and prioritizing.
* Skill in using computers and related software.
* Skill in planning and organizing.
* Skill in analyzing complex data from various sources, synthesizing collected information, and developing sound decisions/recommendations.
* Ability to manage projects, develop and execute project timelines, delegate tasks, and evaluate progress from start up to completion of projects.
* Ability to quickly recognize and analyze irregular events.
* Ability to resolve problems or situations that require exercising tact, diplomacy, and sound judgment.
* Ability to work with frequent interruptions and changes in priorities.
* Ability to make public presentations.
* Ability to meet and maintain driver eligibility detailed in the City of Austin Driver Safety Program.

Minimum Qualifications:
* Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a relevant field of study, plus seven (7) years of progressively responsible experience related to the activities of the program area, including three (3) years of experience which were in a supervisory, management, or program management capacity.
* Graduation with a Master’s degree from an accredited college may substitute for two (2) years of non-supervisory/management experience.

Licenses and Certifications Required:
* Program Area Responsibility for Advanced Technology and Smart Grid, Supervisory Control and Data, Acquisition, and Operational Support Services: No license required.

Preferred Qualifications:
* Advanced management experience in a large, robust organization.
* Ability to design short and long-term strategies that are scalable and efficient in a large and complex organization.
* Demonstrated skill and experience in developing and maintaining strong positive business relationships internally and externally.
* Experience providing leadership and direction to customer service-facing functions, including integrating excellent customer service with innovation and leadership.
* Ability to travel to more than one work location.