DeKalb, IL – Telecommunicator

Join Our Team as a Full-Time Telecommunicator!

Looking for a communications center where you can build strong connections with officers and firefighters? If so, we may be the perfect fit for you! Our Telecommunicators play a vital role in public safety and are based in the DeKalb Police Department.

What You’ll Do

As a Telecommunicator, you will:
• Receive, prioritize and respond to emergency and non-emergency calls for police, fire and EMS
• Handle calls from multiple sources including an NG9-1-1 system, text-to-911, video-to-911, video relay services, social media, and alarm systems.
• Operate a multi-channel radio console with multiple computer terminals to dispatch and manage calls for service.
• Accurately enter and update information in a computer-aided dispatch system following established procedures.

No Experience? No problem!

We offer a comprehensive training program to prepare you for success.

Experienced? Great!

• Your experience will be considered for placement within our pay range.
  Qualifications:
• High School Diploma or equivalent.
•  Ability to type 35 words per minute.
•  Valid driver’s license
• Willingness to obtain required certifications, including:
  o LEADS 3.0 Full Access (within 30 days)
  o Illinois State Police Telecommunicator Sexual Assault/Abuse Training (within 30 days)
  o 40-hour PowerPhone Public Safety Dispatch Course (during training)
  o CPR/AED Certification (within agreed timeframe)
  o Illinois Emergency Medical Dispatcher License (before training completion)
•  Prior experience is a plus—but we’re happy to train the right candidate!

Salary & Benefits:

• Starting pay rate with no experience: $57,033. Lateral candidates prior experience will be reviewed for placement within the salary range.
•  Medical, Prescription and Dental Insurance (effective first day!)
•  IMRF Pension
•  Life Insurance
•  Paid Vacation, Sick, & Holiday Pay
•  Deferred Compensation Plan (457 plan)
•  Employee Assistance Program (EAP)
• Clothing Allowance
•  Wellness Program

Ready to Make a Difference?

Apply today and become the critical link between the community and emergency services! Please click the link to view the full job description, hiring and residency requirements, and application instructions.

Initial review of applications to begin on February 12th. The position will remain open until filled.

The City of DeKalb is an Equal Opportunity Employer