City of Naperville

Job Description
The City of Naperville’s Police Department Records Section seeks an individual to join our team to receive and process law enforcement information for the Naperville Police Department, and perform various tasks, from general office/clerical duties to tasks requiring technical data evaluation and processing. This is an essential position within the department working in a fast-paced customer service-oriented environment. This full-time, union position will work Monday-Friday, day shift.

Salary: $21.47/hour (contract hiring rate); will be $24.02 upon upcoming contract ratification.


The Records Section provides customer service to the public and internal personnel. The section is responsible for processing incoming documents through scanning processes, transmitting court-related paperwork to DuPage and Will Counties, providing records to neighboring law and court entities, responding to Freedom of Information requests,  fulfilling court orders, disseminating court notices, processing background checks, insurance requests, and adhering to general record-keeping practices. The section also handles all parking citation processes, including sending past due notices, posting payments, and submitting aged accounts to the Finance Department for collection processing.

The duties of the Records Specialist also include data-entry, scanning, indexing, redaction (written, audio and video), records compliance auditing, and document filing. The selected candidate will  answer phone calls, respond to internal and external customer requests in person and through written correspondence, and collect and process fees for parking citations and  animal control fines. This includes cash drawer balancing and office/clerical functions as required.


Successful candidates must possess demonstrated problem-solving skills, intrapersonal skills, data entry, customer service skills and experience. One must be able to multi-task and meet time-sensitive deadlines; one must also be receptive to supervisor feedback and demonstrate abilities to work positively and effectively within a team. A high school diploma (or equivalent) is required. Some college-level coursework is preferred. Additionally, knowledge of computer operations, including word processing, spreadsheets, electronic communications and record retrieval skills preferred. A minimum of 1 year experience in a customer service or record-keeping capacity is also required.

The selected candidate will undergo a pre-employment background check, polygraph examination and drug screen.

Additional Information

The City of Naperville, Illinois is a dynamic community of 150,000 residents, conveniently located 28 miles west of Chicago.  Various publications have named Naperville as one of the best cities in the United States in which to live.  The City has gained national recognition for our family-friendly environment, excellent schools and library system, low crime rate, and vibrant downtown area.  It’s also a great place to work!  Our municipal government employs over 900 dedicated individuals in a wide range of job categories and provides a dynamic & collaborative working environment, a forward-looking leadership team, and a competitive benefits package.



CLICK HERE (Download PDF reader) for the City of Naperville’s EEOP Utilization Report

The City of Naperville complies with the Americans with Disabilities Act (ADA). Individuals needing accommodations in the recruitment process should notify Human Resources in advance at (630) 305-7066.

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