Park Ridge, IL – Senior Fiscal Tech

Salary Range: $54,857.00 – $61,145.00*

Position Summary

This position is generally responsible for performing duties associated with the accurate and timely completion of activities required for the successful execution of general customer service and cashiering duties, as well as collections, accounts payable and utility billing processing. While generally performing within one to two focus areas, this position is required to be knowledgeable and able to execute the actions required to successfully administer any of the three focus areas.

Essential Functions

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.

· Provides customer service to internal and external customers; greets, receives and screens visitors and customers; addresses and resolves customer questions as able and refers complex inquiries, requests, or complaints to other appropriate staff as needed.

· Uses City software and systems to enter and retrieve a variety of technical information in order to update records, process transactions and respond to requests for information.

· Prepares detailed financial reports to monitor, evaluate, and report on financial activity.

· Maintains and prepares a variety of detailed statistical reports.

· Creates and maintains filing systems for financial area of responsibility.

· Enters accounting data and maintains relevant databases/systems.

· Receives, records and properly handles payments in the form of cash, checks, credit cards and vouchers, assuring that proper amounts are posted to appropriate accounts.

· Processes payment drop-offs and electronic payments.

· Performs research on customer payments, deposit amounts, and other data sources in order to properly respond to customer inquiries.

· Posts utility billing business information.

Focus Area: Accounts Receivable

o Assists customers with past due invoices. Creates payment agreements for approval.

o Performs ambulance billing transactions and reconciliations.

o Creates accounts receivable reports.

o Assists the Accounts Receivable Manager in invoicing, processing payments, and creating invoices.

o Consolidates various cash and coin payments

Focus Area: Utility Billing

o Reviews and analyzes water consumption (usage), posts meter reads, calculates billing, reviews calculated billing, generates files, confirms printed bills are mailed and paperless bills emailed, finalizes and posts billing to accounts.

o Addresses customer billing concerns: sets up work order appointments, researches account activity, balance and debts, payment plans, and requests for credit.

o Maintains and updates accounts daily with payments, work orders, adjustments, refunds, new account set up, and closing accounts.

o Reviews and analyzes completed work orders and determines the impact on the account. Updates and closes work orders.

o Prepares notifications to the customers regarding meter malfunctions, appointments, monitors debt balances for discharge of liens, and prepares various consumption usage reports.

o Assists with month end close; reconciles customer balances and debts balances to the General Ledger.

o Prepares shut off list, and coordinates with Public Works Staff.

o Investigate customer account issues and misapplied payments.

Focus Area: Accounts Payables

o Reviews and processes accounts payables for payment and issues payments.

o Reconciles vendor statements and resolves problems.

o Processes travel forms.

o Processes and tracks documents to ensure the appropriate completion of transactions.

o Reviews and processes invoices and credit card expenditures, verifies coding of purchases, reviews supporting documentation, account number coding, reconciles vendor and credit card statements, and posts activity to general ledger and accounts payable.

o Processes month end accounts payable utility payments and reconciles accounts with general ledger.

o Receives and reviews accounts payable mail. Scans, saves, and distributes to departments for approval.

o Balances monthly general ledger accounts.

o Maintains accounts payable files and reports.

o Records and sets up new or disposes of capital assets; calculates and posts depreciation to general ledger.

*Other duties as assigned.

Knowledge, Skills, and Abilities

· Knowledge of the City’s and Department’s operating requirements, policies, procedures, and practices; and local, state, and federal regulations related to department programs and operations.

· Knowledge of computer software including accounting, word processing, spreadsheet and database applications consistent for this position.

· Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.

· Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.

· Ability to understand and effectively carry out local policies and procedures; written instructions, general correspondence, and Federal, State, and local regulations.

· Ability to perform word processing and/or data entry.

· Ability to perform detailed work accurately and independently in compliance with stringent time limits with minimal direction and supervision.

· Skill in researching and understanding complex written materials.

· Ability to prepare and maintain accurate and concise records and reports.

· Ability to communicate clearly, concisely and effectively in English with staff, administration, and the public in both written and verbal form.

· Ability to define problems, exercise sound judgment, and address a variety of situations.

· Ability to think quickly, maintain self-control, and adapt to stressful situations.

· Ability to maintain professionalism at all times.

· Ability to maintain confidentiality.

· Ability to maintain discretion regarding business-related files, reports and conversations, within the provisions of Freedom of Information Act and other applicable State and Federal statutes and regulations.

· Ability to establish and maintain effective working relationships with others.

· Ability to work the allocated hours of the position.

· Ability to perform mathematical calculations required of this position.

· Ability to comprehend complex state/grant financial records and reporting.

· Ability to prepare, recommend and monitor an operating budget, including line-item budgeting.

Required Education, Experience, Licensing, and Certifications

· High School diploma/equivalent and three (3) years of progressively responsible related experience.

Physical and Work Environment

The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law. Employees needing reasonable accommodation should discuss the request with the employee’s supervisor.

*This is considered a light duty, office position.