Wheaton, IL – Case Manager (Ombudsman Program)

Salary: $57,000.00 – $59,000.00 Annually

Hours: Monday-Friday 8:00 a.m.- 4:30 p.m., evening or weekend hours as required

Department: Community Services Department

We are pleased to offer the opportunity to work as a Case Manager within the DuPage County Department of Community Services. Case Managers provide comprehensive case management and/or service coordination in a variety of areas. The current Case Manager opening is in the following programs/assignment area:

Long Term Care Ombudsman- Case managers in this program represent and advocate for residents, age 60 and older, in long term care facilities, licensed assisted living and supportive living facilities. They receive, investigate, and attempt to resolve concerns and complaints regarding the care of residents as well as providing a regular presence in the licensed facilities.

This is a grant funded position.

These positions are eligible for our complete benefit package including medical, dental and vision insurance, flexible spending accounts, life insurance, pension, deferred compensation plan, tuition reimbursement, pre-paid legal and credit union.  As a team member at DuPage County, you will also have access to time off with pay on Designated Holidays or holiday pay if required to work, Vacation time, Sick time and Paid Leave.

DuPage County is an Equal Opportunity Employer

Responsibilities Include:

• Identify, investigate, and seek to resolve complaints on behalf of long-term care residents
• Provide information and assistance, and community education
• Maintain a regular presence in long-term care settings
• Support and assist in the development of resident and family councils in LTC settings
• Provides follow-up and monitoring
• Completes all mandated paperwork with accuracy and in a timely manner
• Utilizes various computer programs for daily tasks and reports
• Performs other related duties as required

REQUIREMENTS INCLUDE
Requirements include the following experience or equivalent combination of training and experience:

• Completion of a B.A. or a B.S. Degree in Social Science, Human Services, Social Work, or a related field or be a RN or LPN
• One (1) year of experience in assessment or service provision
• Must possess and maintain in good standing, a valid Illinois Driver’s License

The preferred candidate will:

• Be fluent in a foreign language

A pre-employment background check is required.