Wheaton, IL – ETSB Systems Administrator

Hours: Monday – Friday 8:00 a.m. to 4:30 p.m. to include weekends and evenings as needed. This position is in an on-call schedule with three other technicians that rotates monthly.

Salary: $82,400.00 Annually

Department: Emergency Telephone System Board

Emergency Telephone System Board of DuPage County (ETSB)  is seeking an experienced IT technician to provide daily support and maintenance for a small dynamic team with the opportunity to cross train on enterprise-level applications critical to the operation of 911 centers. Within this role the right individual will be skilled in networking, system infrastructure and has provided end user tier one support in a 24/7 environment.

This position is eligible for our complete benefit package including medical, dental and vision insurance, flexible spending accounts, life insurance, pension, deferred compensation plan, tuition reimbursement, pre-paid legal and credit union.  As a team member at DuPage County, you will also have access to time off with pay on Designated Holidays or holiday pay if required to work, Vacation time, Sick time and Paid Leave.

RESPONSIBILITIES INCLUDE:

• Provides technical support for both hardware and software issues for end users
• Manages the configuration and operations of client and server-based computer operating systems
• Monitors the system continuously and responds to security or usability concerns
• Responds to and resolves help desk requests
• Assess and updates systems and processes as required for enhanced functionality and security issue resolution
• Manages test and production systems
• Implements and manages software and system upgrades, updates and patches.
• Communicates with vendors to troubleshoot and assist with system issues as necessary
• Administrates infrastructure, including firewalls, network applications, software and hardware and other processes as needed
• Reviews system application logs
• Installs and tests computer-related equipment
• Responsible for system security
• Provides end user support via the ticketing system and responds to user inquiries regarding the status of incidents/work order tickets and performs follow up communication until resolution or completion of request.
• Maintains effective relationships with appropriate agencies and vendors

REQUIREMENTS INCLUDE

Requirements for this position include the following experience or equivalent combination of training and experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, will consider other degrees based upon technical experience
• Minimum of 3–5 years of experience in IT operations, support, or administration.

A pre-employment background check is required.