Wheaton, IL – Information & Referral Coordinator

Salary: $66,000.00 – $68,000.00 Annually

Job Type: Full-Time

Department: Community Services

Hours: Monday thru Friday, 8:00am to 4:30pm or 9:30am to 6:00pm

Benefits: To learn more details, visit our benefits page on the DuPage County website.

We are pleased to offer the job opportunity as the Intake and Referral Coordinator with DuPage County Community Services Department.  This position acts as a lead worker to employees engaged in providing information, intake, advocacy, and referral services to individuals who need assistance.

This position is dependent on available funding.

DuPage County is an Equal Opportunity Employer

Responsibilities Include:

• Acts as a lead worker to employees screening and performing intake assessments
• Organizes and coordinates the information and referral process
• Trains and guides staff on the intake and referral process and other relevant training as required
• Instructs staff on documentation requirements
• Oversees Information and Referral Specialists in prioritizing, decision-making and scheduling needs
• Delegates work and answers questions from staff
• Approves payments up to set dollar amount for various programs
• Researches and gathers information and obtains input from staff to maximize services and for program development
• Handle complex intake screenings with call-in and walk-in clients focusing on identifying programs and services to meet their needs
• Assists clients with the completion of applications and related documentation required for services
• Compiles case information and enters information into appropriate database
• Inquiries and conducts research to identify if new or additional types of services are available
• Prepares statistical reports and other required paperwork as needed
• Provides counseling on Health Insurance Options
• Leads special projects and programs throughout the year
• Creates and conducts team building sessions for staff
• Serve as a liaison with local agencies associated with ongoing programs
• Leads and or attends committee meetings within the department or partnering groups and agencies
• Presents public information material, educational workshops, and networks with service providers
• Maintains and updates the procedural manuals to ensure compliance with grants and programs
• Conducts reviews with intake staff responsible for Elder Abuse Reports/Ombudsmen reports

Requirements include the following experience or equivalent combination of training and experience:

• Completion of a Bachelor’s Degree in Human Services, Psychology, or a related field
• Three (3) years of experience in Information and Referral or Social Services which include acting as a lead worker
• Must possess and maintain in good standing a valid driver’s license
• Must have the ability to obtain an InformUSA certification within one (1) year and maintain the certification

A pre-employment background check is required.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A general office environment with a moderate noise level, to include some travel to an off-site facility or building in all weather conditions.