GovHRUSA
- Provide personalized technology assistance to Lake County residents, including troubleshooting technical issues, navigating digital platforms, and accessing online resources.
- Increase digital literacy and confidence among Lake County residents, particularly those who face barriers to accessing technology.
- Facilitate access to essential services and resources available online, such as healthcare information, educational opportunities, and government services.
- Foster community engagement and collaboration through outreach efforts and partnerships with local organizations
- As necessary, receive, return or initiate contact with residents and their families in Lake County households seeking assistance or identified by Lake County Departments and Offices.
- Assess their access to technology, current digital skill level related to their needs, connectivity requirements, and internet use priorities, then set agreed-upon goals for Digital Navigator services and confirm the details with the resident.
- As necessary, advise residents about free or affordable home internet service options for which they may qualify, assist them in applying for their chosen services, and support their efforts to secure service.
- As necessary, advise residents about sources of affordable computers or other internet-connected devices for which they may qualify, and support their efforts to acquire appropriate devices and find help for repairs.
- Track each resident’s progress and types of requests, maintain accurate and timely records, and report outcomes as required.
- Plan and manage digital skills educational programs and materials (ie. create a lesson plan on how to attach files to an email, provide details on different types of files and what they are used for in personal and professional settings, present a PowerPoint in a recorded video to be watched later and/or provide an in-person lesson on the topic).
- Provide one-on-one and group workshops, as well and training on digital skills materials, both in-person and virtually.
- Review and assist residents with technology-based services such as telehealth, medical records, and other government services.
- Liaison with community organizations that provide relevant services to residents and their families.
- Collect, organize, and disseminate relevant community organization program materials to residents and their families in the form of virtual flyers, presentations, and/or brief video presentations.
- Attend Digital Navigator professional development opportunities organized by the County.
- Participate in Lake County Digital Equity Coalition meetings and activities.
- Support community device distribution events organized by the County.
- Attend local government and Chamber of Commerce meetings as needed.
- Other duties as assigned.
- Two years’ experience with schedule administration and coordination.
- At least two years’ experience in navigation and/or mentoring of adults.
- Ability to work evenings or weekends, depending on program recipients’ schedules.
- Education or experience in psychology, teaching, tutoring, or social work strongly desired.
- Bilingual in English and Spanish strongly desired.
- Valid Driver’s License and ability to travel to multiple locations across Lake County including the Lake County Administrative Complex at 18 N County St, Waukegan, IL 60085; other County departments, and identified community organizations.
- Ability to lift 20lbs.
Posted: 2024-10-31
To apply for this job please visit www.govhrusa.com.