Crystal Lake, IL – Registration Specialist

Responsibility
This highly motivated professional will work closely with Recreation staff to upload brochure information and register participants while providing excellent customer service. The ideal candidate will be able to easily adapt to changing environments and deadlines. This position requires initiative, a high degree of confidentiality and attention to detail as well as the ability to work unsupervised. The typical work week is Monday through Friday, 8:30 a.m. to 5:00 p.m., however the person must be available to work in excess of those times on occasion when necessary. Timeliness is essential for this position. This role requires on-site presence and is not eligible for remote work.

Qualifications
Minimum of high school diploma, minimum two to three years of customer service experience and/or employment experience in clerical functions such as typing, filing, phone reception, data entry, Microsoft 365, Adobe Acrobat Pro, and all aspects of general office duties. Capability to learn the agency enrollment database. Knowledge of recreation software is a definite plus (RecTrac). Bilingual with fluency in Spanish is helpful.

Essential Duties and Responsibilities
·      Accurately enters, audits and updates program and participant registrations on a daily basis. Monitors pending registrations, programs filled to capacity, balance dues and related registration factors.

·      Maintains participant files, both electronic and hard copy, with the highest degree of confidentiality.

·      Greets and directs visitors and answers incoming calls displaying a welcoming, helpful attitude and demeanor.

·      Processes documents and reports as requested by staff.

·      Maintains a high degree of confidentiality with participant records.

·      Manages timely collections of program fees and balances with a high degree of confidentiality, accuracy and excellent customer service.

·      Proofreads brochures to ensure correct program information.

·      Inputs and updates information in the agency databases, in an accurate and timely manner.

·      Processes queries, reports and other database requests in an accurate and timely manner.

·      Assist with processing of staff work order requests for word processing, bulk mailings, flyer design, and office filing projects

·      Responsible for maintaining a safe, neat and clean front office and lobby area.

·      Perform opening /closing procedures of office, including locking doors at the end of the day.

·      Assists Office Service Coordinator in the time of high volume.

·      Attend appropriate staff meetings, in- services and workshops

·      Additional duties as assigned by the Executive Director, Superintendent or Senior Manager of Human Resources and Administration.

Physical Demands

While performing the duties of this job, the employee is occasionally required to stand, walk and sit. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception.

Benefits Offered

Medical & Prescription Coverage
Dental & Vision Coverage
Life Insurance (basic & voluntary)
PATH Wellness Program
EAP Employee Assistance Program
Pension Defined Benefit Plan (IMRF)
457 Defined Contribution Plan
Vacation and Sick Time
Paid Holidays (as defined in our Policy Manual)

To apply and view the full job description: Please visit us at www.nisra.org

NISRA is an Equal Employment Opportunity Employer.

For more information, contact:

Patty Panas
ppanas@nisra.org
8154590737