Operational Readiness Manager

• Develop and lead a comprehensive CBTC operational readiness and transformation plan.
• Define organizational changes required to support centralized CBTC operations and maintenance.
• Assess current operations and identify workforce, skills, process, procedure, and resource gaps.
• Develop practical strategies and implementation plans to address identified readiness gaps.
• Lead execution of the transformation plan and monitor key milestones and readiness objectives.
• Establish and implement new operating workflows, processes, procedures, and governance practices.
• Coordinate across Operations, Maintenance, Signals & Train Control, Safety, IT, Finance, Procurement, Training, Workforce Development, and Capital Programs.
• Partner with senior leadership to identify required resources, organizational support, and funding.
• Translate CBTC technology changes into practical operational and organizational impacts for leadership and frontline personnel.
• Lead stakeholder workshops, working sessions, training, and change-readiness activities.
• Integrate operational readiness activities into overall program governance and reporting.
• Monitor progress, identify risks and dependencies, and adjust readiness strategies as required.
• Capture lessons learned and continuously improve readiness strategies throughout the modernization program.

• Bachelor's degree in Transportation Management, Engineering, or a related field.
• Extensive experience in transit operations and maintenance, preferably within a large urban rail, subway, metro, or heavy-rail system.
• Strong understanding of CBTC systems and how CBTC impacts rail operations and maintenance.
• Demonstrated experience leading operational readiness, organizational transformation, or major change initiatives.
• Experience developing or implementing new operating models, workflows, processes, procedures, and organizational structures.
• Demonstrated ability to coordinate effectively across large, complex, multi-layered organizations.
• Strong executive-level communication and stakeholder management capabilities.
• Ability to effectively engage both senior leadership and frontline operations and maintenance personnel.
• Experience with operational strategy, organizational development, governance, compliance, and continuous improvement.

• Direct experience supporting CBTC implementation, migration, deployment, or operational readiness.
• Experience transitioning a transit organization from legacy signaling toward CBTC or another modern rail-control environment.
• Experience within a major subway or heavy-rail Operations & Maintenance organization.
• Development of operational readiness strategies for major rail modernization programs.
• Workforce readiness, organizational change, and training associated with technology modernization.
• Experience working with Signals & Train Control organizations.
• Coordination across Operations, Maintenance, Engineering, Safety, Technology, Training, and Capital Programs.
• Experience operating within regulated and safety-critical transportation environments.
• Experience presenting transformation strategies, risks, and readiness status to senior leadership.

• Large Urban Rail/Subway Operations + CBTC + Operations & Maintenance + Operational Readiness + Organizational Transformation + Executive Stakeholder Management
• We are particularly interested in candidates who have helped a major transit organization determine how its people, organization, processes, governance, training, maintenance practices, and operating model must change to successfully adopt CBTC or another major rail-control modernization.

• The position is based in New York City and is expected to operate on a full-time schedule, generally Monday through Friday from 9:00 AM to 5:00 PM. Occasional weekend work may be required based on program needs. This is a long-term engagement with an anticipated duration of up to five years.

Posted: 2026-09-21