Downers Grove, IL – POLICE RECORDS SPECIALIST

Police Records Specialist

The Village of Downers Grove is seeking a Police Records Specialist to perform various administrative and public service duties, including internal and external customer service.

Major Duties and Functions:
– Provides customer service at the front desk, as well as over the phone
– Performs data entry and scanning for various procedures, including traffic tickets, arrest charging documents, parking tickets, accident reports, and warrants
– Provides quality control to ensure accurate and complete paperwork. Collaborates with police officers to review and correct paperwork.
– Completes State and Internal reporting as needed and assists other Police Department personnel with reporting
– Communicates with citizens through a variety of platforms
– Accepts, processes, and reports payments for various police functions, including reports, fingerprinting, parking tickets, and administrative tows
– Enters and maintains all state-mandated logs and documents related to the dispatch center’s LEADS activities
– Acts as liaison to the parking ticket system vendor
– Processes Freedom of Information Act Requests
– Processes Federal background checks
– Other duties as assigned

Knowledge, Skills, and Abilities required:
– High level of customer service skills and experience
– Knowledge of basic arithmetic
– Strong interpersonal skills and the ability to show empathy when dealing with difficult situations
– Ability to multi-task in a fast-paced environment without a loss in detail, productivity, or quality

Equipment Used: In addition to general office equipment and software, document management systems, staffing, the LEADS system, and other police department software will be used.

Education and Experience: A high school diploma or equivalent is required. Previous experience in law enforcement and customer service is preferred. A combination of education and experience that produces the required knowledge, skills, and abilities is also acceptable.

Licenses and Certifications: LEADS, NIMS: Levels 100, 200, & 700, and FOIA. Certifications may be obtained within six months of hire.

Salary and Benefits: The full salary range for this position is $51,377 – $70,643, with a maximum starting salary of $61,652, dependent on qualifications. The Village offers an excellent benefits package, including health, dental, vision, and life insurance, as well as participation in the Illinois Municipal Retirement Fund (IMRF). Review the Benefits Summary for additional details.

APPLY NOW! Only online applications will be accepted, except in cases requiring reasonable accommodations. Position open until filled.

The Village of Downers Grove is an Equal Opportunity Employer (EOE).