Glen Ellyn, IL – Systems Administrator

DESCRIPTION:

The Village of Glen Ellyn is seeking an experienced and customer service-oriented IT professional to join its Information Technology Department as a full-time Systems Administrator. This hands-on position supports a diverse municipal technology environment, including IT infrastructure, cloud applications, servers and endpoints, networking, public safety technology, physical security systems, audio/visual systems, and end-user support.

The Systems Administrator maintains and supports Village information systems and technology infrastructure; installs, configures, and troubleshoots hardware and software; responds to technical support requests; and identifies opportunities to improve system performance. As a direct point of contact for end user support, the Systems Administrator is expected to provide responsive and courteous service to users of the system and to members of the public. This position reports directly to the Information Technology Director.

ESSENTIAL FUNCTIONS:

• Install, configure, modify, maintain, and troubleshoot software, hardware, workstations, servers, telecommunications, and endpoint devices.
• Maintain Village information systems infrastructure and cloud applications and monitor systems performance to identify and implement improvements.
• Provide frontline and tier-two end user support, including responding to service requests, resolving technical issues and assisting users with technology needs.
• Provide technical support for specialized Police Department technology and projects.
• Implement, operate, and support audio/visual equipment, physical security systems, including cameras and access-control technology, and point-of sale terminals.
• Work with users to analyze operational and technology needs and recommend procedures or solutions to enhance operations.
• Identify areas for improvement within IT and contribute to the development and implementation of improved systems, policies, procedures, and service practices.

QUALIFICATION REQUIREMENTS:

Education and Experience:

• Bachelor’s degree in Information Technology, Computer Science, or a closely related field and four (4) years of IT support experience; or an equivalent combination of education, training, and experience.

Required License:

• Valid Driver’s License

Knowledge and Skills:

• Networking hardware, configuration, and protocols, including TCP/IP, DNS, and DHCP.
• Knowledge of Microsoft Windows Server and server and endpoint operating systems, and job-related computer applications and technology systems.
• Ability to install, modify, troubleshoot, and support a variety of IT hardware, software, and systems.
• Ability to analyze technology requirements and identify appropriate hardware and software solutions.

Successful candidates will also demonstrate strong analytical and problem-solving skills, sound independent judgement, effective communication and customer service skills, and the ability to explain technical concepts to non-technical users and work collaboratively throughout the organization.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS: Work is primarily performed in an office setting and throughout Village facilities. The position requires hands-on installation and maintenance of technology equipment and the ability to lift, carry, and position equipment weighing up to 50 pounds.

WORK SCHEDULE: Monday through Friday 8:00 a.m. to 4:30 p.m.   Occasional evenings, weekends, or after-hours work required to support system maintenance, technology projects, outages, and other operational needs.

SALARY/BENEFITS:

Salary range for the position is $93,296.00 – $130,615.00, with the hiring range being +/- $110,000.00. Starting salary will be dependent upon qualifications, experience, and professional achievement.

The Village of Glen Ellyn offers a comprehensive benefits package including medical, dental, and vision insurance; flexible spending accounts; life insurance; annual leave, sick leave, holidays, and other eligible paid and job-protected leave; employee assistance and wellness programs, tuition reimbursement, and participation in the Illinois Municipal Retirement Fund (IMRF), a defined benefit retirement plan. Additional voluntary benefits may also be available.

HOW TO APPLY:

1. Interested candidates must submit a cover letter, a resume and an employment application (click here) to applicants@glenellyn.org.  Hard copies (faxed, mailed, hand-delivered) of resumes will be declined.
2. Applicants must indicate (Job ID: #15-26 – IT Systems Admin) in the subject line of their e-mail.
3. The selected finalist will be required to successfully pass a pre-employment criminal background check, reference check, and post offer medical physical with a drug screening.
4. The position is open until filled; however, applications will be reviewed as they are received.

Candidates requiring reasonable accommodations under the Americans with Disabilities Act should contact Human Resources at 630-469-5000.

THE VILLAGE OF GLEN ELLYN IS AN EQUAL OPPORTUNITY EMPLOYER

For more information, contact:

Kathryn Granados
applicants@glenellyn.org
(630) 547-5272