Itasca, IL – CUSTOMER SERVICE REPRESENTATIVE

Village of Itasca

CUSTOMER SERVICE REPRESENTATIVE

The Village of Itasca is seeking a Customer Service Representative. Under the general supervision of the Finance Director, the Customer Service Representative is a key position in the Administration Department responsible for providing general support at the Village Hall front desk with a primary focus on excellent customer service, accurate data entry and routine administrative work.

Essential Duties

• Serve as the front-line customer service staff of the Village Hall by providing answers regarding utility billing, refuse, commuter parking, permitting, licensing, and other Village matters to the public.
• Promptly and courteously answer and route incoming Village phone calls, front-counter inquiries and emails as customer demand and staffing requires.
• Cashier for payments, including those for utility bills, building permits, business licenses, contractors licenses, parking permits, fines and all other payments/revenue received.
• Reconcile daily cash drawer receipts. Prepare daily bank deposits as needed.
• Issue petty cash for the Village Hall and reconcile the petty cash drawer for replenishment.
• Receive, stamp and distribute incoming mail and drop box payments.
• Assist with issuing over-the-counter permits and releasing other permits.
• Intake permits and plan review requests to appropriate staff.
• Process applications for the annual business license renewal and assist with processing new business applications.
• Assist with contractor registration.
• Communicate effectively both verbally and in writing.
• Maintain confidentiality in the performance of duties.
• Provide excellent internal customer service for Village employees in need of assistance.
• Perform other departmental assignments as directed.

Position Requirements

• High School Diploma or GED
• Two years of office, cashier/cash handling, and customer service experience preferred.
• Proficiency in Microsoft Word, Excel, and Outlook.

The starting salary for this position is $50,000 +/-DOQ plus an excellent benefits package including IMRF pension participation.

To be considered for this position, apply at https://recruiting.paylocity.com/recruiting/jobs/All/1f3e5d9a-3f3f-42f5-836e-95c8b4616589/VILLAGE-OF-ITASCA.

Applications will be accepted until February 7, 2025, with the first review of applications to begin on January 27, 2025. The successful candidate must pass a background check, drug/alcohol test and computer proficiency test.

Village of Itasca is an Equal Employment Opportunity Employer