Oak Park, IL – Parking Restrictions Coordinator

Union: SEIU

FLSA: Non-exempt

Pay Grade: 6

Hours: 37.5 per week

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class.  Specifications are not intended to reflect all duties performed within the job.

DEFINITION

To plan and coordinate all activities and operations associated with the Village of Oak Park Parking Restrictions program and provide assistance to the Parking and Mobility Services Manager and the Director of Development Services in coordinating the provision of such services to the public.

SUPERVISION RECEIVED AND EXERCISED

Receives direct supervision from the Manager of Parking and Mobility Services.

EXAMPLES OF DUTIES – Essential and other important duties and responsibilities may include, but are not limited to, the following:

Essential duties and responsibilities

1.                       Respond to and resolve citizen inquiries and complaints, in a timely manner.

2.                       Direct citizens through the process of adding and changing on-street parking restrictions.

3.                       Engages in public speaking regarding parking related issues.

4.                       Provide parking restriction recommendations to Village staff and elected officials.

5.                       Assist in the establishment of new parking resources.

6.                       Develop solutions to improve the existing parking restrictions system.

7.                       Direct and/or perform area wide parking surveys.

8.                       Develop and maintain parking restrictions related databases.

9.                       Draft work orders to install, modify or remove parking restrictions signage.

Other important responsibilities and duties:

1.        Draft monthly parking related Transportation Commission agendas and reports.

2.        Draft parking related agenda item commentaries for the Village Board of Trustees.

3.        Direct the process of receiving, analyzing, and approval of requests to add, modify, or remove on- street parking restrictions.

4.        Coordinate disabled parking requests and the distribution of associated permits.

5.        Coordinate loading zone and Valet Parking requests.

6.        Research existing Oak Park rules and regulations in historical data.

7.        Research and inquire about general parking rules and best practices across the country.

8.        Assist Manager of Parking and Mobility Services in resolving area-wide parking issues and in consolidating the number of Village parking restrictions.

9.        Work with residents and businesses to understand parking needs and requests.

10.  Make recommendations on parking policy and management tools.

11.  Educate residents on parking policy.

12.  Create charts, Power point presentations, Excel spreadsheets, and reports to summarize data research.

13.  Provide support to other Village departments on Parking rules and Policy including but not limited to Police, Public Works, and Adjudication.

14.  Perform related duties and responsibilities as required.

QUALIFICATIONS

Knowledge of:

·        Public parking methodologies and practices

·        Understanding pertinent local laws, codes and regulations within six (6) months of appointment.

·        Office procedures, methods, and computer equipment including Microsoft Office applications (Word, Excel, Outlook, Publisher and Access), computer-aided drafting software and geographical information system (GIS) applications and tools.

Ability to:

·        Interpret and explain Village parking policies and procedures.

·        Analyze and evaluate new program techniques, methods and procedures.

·        Prepare comprehensive can concise reports.

·        Communicate verbally in a clear and concise manner.

·        Work overtime as operations require.

Establish and maintain interpersonal skills in the workplace to effectively communicate and interact with others.
Maintain reasonable and predictable attendance

Maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include the following:

o   Sitting for extended periods of time

o   Operating assigned equipment.

Maintain effective audio-visual discrimination and perception needed for:

o   Making observations

o   Communicating with others

o   Reading and writing

o   Operating assigned equipment

Experience and Training Guidelines

Experience: Three (3) years of increasingly responsible experience in customer service and/or public parking in an administrative capacity. AND

Training: Associates degree in business administration/management, civil engineering or related field preferred; equivalent training and experience considered.

WORKING CONDITIONS

Work in an office environment; standing; sustained posture in a seated position for prolonged periods of time; continuous exposure to computer screens; some field work in inclement weather conditions.

Diversity Equity & Inclusion Statement

The Village of Oak Park commits itself to diversity, equity and inclusion by recognizing that creating a mutually respectful, multicultural and equitable environment does not happen on its own, it must be intentional. This includes providing equal opportunities for everyone regardless of race, ethnicity, gender identity, sexual orientation, religion, ability, military or veteran status or any other characteristics.