Village of Tinley Park

The Village of Tinley Park is a progressive community that is known to be the 20th largest city in Illinois and the 14th largest city in the Metropolitan Chicago area.  Our elite Emergency Management Division seeks a mature, responsible, and qualified individual to fill the highly sensitive role of 911 Dispatcher in the Tinley Park Command Center.   We are currently seeking to fill 3 positions.

This 911 Dispatcher is primarily responsible for effectively communicating with the public in emergency situations while operating the Village-wide enhanced 911 Emergency Communications System as they receive, evaluate, process, and dispatch incoming emergency and non-emergency calls for Police, Fire, and EMS to persons requesting assistance.

This position will assess situations quickly and accurately using appropriate judgment to determine response requirements and relative priorities of situations and use multi-tasking skills to dispatch units in accordance with established procedures.  In addition, they must be able to provide emergency medical dispatch (EMD) instructions over the phone and multi-task effectively to obtain information from all relevant sources, prioritize incoming calls, radio traffic, and walk-in traffic for the duration of assigned shift.

This position will also monitor all police, fire and EMS radio traffic including transmitting and retrieve information through in-house, local, county, state, and federal law enforcement data networks in addition to operating the Telephone Device for Hearing Impaired (TDD).  Additionally, will relay information and message to and from emergency sites to law enforcement agencies and to other individuals or groups requiring notification and accurately record information on a variety of forms, logs, and computer screens as dictated by department’s established policies and procedures,

This important role will also maintain awareness of field unit activities within the Computer Aided Dispatch (CAD) system, LEADS/NCIC, and other computer-based programs for taking complaints, maintaining status and location of units in the field, retrieve and transmit information concerning public safety such as wanted persons, stolen property, vehicle registration, hazardous street and weather conditions to officers in the field.

High School Diploma with a minimum of one (1) to three (3) years of dispatch or related public service or emergency management experience.  Experience in the techniques and practices of public safety communications environment, including the transmission, broadcasting, switching, control, and operation of telecommunications systems and computerized databases is highly preferred.

Must obtain Law Enforcement Agencies Data System (LEADS) within two (2) weeks of hire. Emergency Medical Dispatch (EMD) Certification is required within six (6) months of hire. CPR/AED certification is required within six (6) months of hire.

The Village of Tinley Park offers a generous benefit package including medical, dental, and vision benefits, employer-paid life insurance and other ancillary benefit options.  Retirement benefits through the Illinois Municipal Retirement Fund (IMRF) are provided along with the option to participate in a 457(b) deferred compensation plan.  In addition, paid holiday, vacation, personal, and sick days are provided.

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