City of Toledo

To apply for this position, click on the following link: Infrastructure Support Manager

The Infrastructure Support Manager’s role is to plan, organize, and manage external resources, staff and overall operations to ensure the stable operation of the organization’s IT infrastructure. This includes developing, maintaining, supporting, securing and optimizing key functional areas, particularly end user devices, network infrastructure, server infrastructure, data communications, and telecommunications systems. The Infrastructure Support Manager will also schedule and direct activities to resolve hardware and software problems in a timely and accurate fashion.

·         Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts.

·         Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services.

·         Assist with the planning and deployment of infrastructure security measures.

·         Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, end user computing devices and so on.

·         Conduct feasibility studies for various upgrade projects, improvements, and other conversions.

·         Define hardware and software standards in conjunction with owners and stakeholders.

·         Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.

·         Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure.

·         Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base.

·         Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities.

·         Practice IT asset management, including maintenance of component inventory and related documentation.

·         Direct and administrate a contingent of internal or external network analysts and technicians, and where necessary, conduct performance reviews and corrective action.

·         Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.

·         Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management.

·         Participate in the development of IT strategies in collaboration with the executive team.

·         Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.

·         Establish service level agreements with departments.

·         Bachelor’s degree in Computer Science, Management Information Systems, Business Administration or closely related. If a candidate does not possess a Bachelor’s degree in any of the above referenced areas, consideration will be given to individuals who possess an additional 3-4 years of directly related experience.

·         Three (3) years of professional and technical experience in telephony, network switching, and server implementation and support, security enhancements and support.

·         Two (2) years of general supervisory experience.

·         Certifications in Information Security, Cisco, Microsoft or other Infrastructure related disciplines.

Knowledge of:

·         Communication methods and procedures.

·         Time Management processes.

·         IT security software, hardware and services (advanced knowledge).

Skill in:

·         Analyzing complex problems, evaluating alternatives and making sound recommendations.

·         Using the internet, remote communications, and other advanced tools to increase productivity and perform job functions.

·         Effectively presenting information and responding to questions from groups of managers, clients, outside agencies, and the general public.

·         Vendor management, network, server and storage optimization, and technology recovery.

·         Writing and speaking that is easily understood by others.

Ability to:

·         Work with individuals of diverse backgrounds.

·         Establish and maintain effective working relationships with subordinates, peers, superiors, vendor representatives and clients.

·         Multi-task in a fast-paced environment.

The physical demands described within this job description must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In this position, the employee will continuously stand, walk, and sit. The position will occasionally require the employee to drive a personal and company owned vehicle. The employee will frequently lift and carry up to 25 pounds. Frequent stooping, kneeling, twisting, and crouching may occur with this position. Speaking and listening are constant essential functions of this position.

The work environment described within this job description will be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is continuously indoors. Occasionally this employee will work outdoors and will travel to multiple worksites. At times, this position will require extended work hours. The noise level in the work environment is usually low; however, occasional moderate background noise can occur.


For more information, contact:

Silvia Fofrich

To apply for this job please visit