City of Toledo

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Compensation: $$79,915.68- $103,590.24

The Solutions Architect – Third Party Applications is responsible for the implementation, configuration and oversight of complex software systems.  They work closely with project managers, users, and stakeholders to ensure that software solutions meet business needs, and are scalable, reliable, and efficient. Duties include determining the technical specifications of a project through interviews, creating technical blueprints, planning complete solutions, creating technical documentation, configuring applications and managing change.

·         Selects and implements software architecture that aligns with project goals and business requirements.

·         Approaches all users and stakeholders with a customer service orientation; always meeting or exceeding their expectations.

·         Assists users in seeing the “Big Picture” objectives and how they can be deployed through a phased implementation.

·         Assists users, stakeholders, and analysts in conceptualizing and configuring new software applications.

·         Plans, tracks, schedules and performs software improvements and upgrades.

·         Liaise with network administrators, systems analysts, and software engineers to resolve problems with third-party software systems.

·         Plans and oversees solution implementations from start to finish.

·         Provides technical leadership on complex projects.

·         Identifies technical risks in projects and develop mitigation strategies accordingly.

·         Researches new third-party applications, industry trends, and standards.

·         Analyzes user requirements, define system objectives, and devise solutions that are efficient and cost-effective.

·         Performs ongoing monitoring and reporting on usage, performance, and data to support recommendations for enhancements.

·         Assists in the preparation and documentation of software requirements, workflows, and technical specifications.

·         Creates various diagrams, flowcharts, and models that illustrate the objectives and workflow throughout a solution.

·         Documents and records every aspect of an application or software including developing and maintaining technical documentation, user manuals, and guidelines.

·         Generates statistics and prepare and write reports for management on the status of the implementation and upgrade processes.

·         Creates custom reports based on any gaps in data integrity and user requests for new reporting.

·         Trains users and stakeholders during and after a new software implementation.

·         Works with vendors to troubleshoot issues and plan solutions to meet user and stakeholder objectives.

·         Performs other duties as required.

·         Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a closely related field. If a candidate does not possess a Bachelor’s degree in any of the above-referenced areas, consideration will be given to individuals who possess an additional 3-4 years of directly related experience.

·         Three (3) years of experience in developing solutions with 3rd-party applications, both internally and externally hosted applications, including vendor relationship management and software configuration OR three (3) years of experience in design, implementation, or consulting in applications and related infrastructure.

·         Experience with reporting and analytics solutions, ERP, work orders, and asset management is preferred.

Knowledge of:

·         Software Architecture – the design or creation of software system structures.

·         Project and workload planning and management.

Skill in:

·         Solutions Architecture – designing, describing, and managing the solution engineering in relation to the specific problems of a business.
·         Tools and technology such as:

·         Cityworks: GIS-based application designed to manage assets, work orders, service requests, and permits.

·         Crystal Reports: A reporting tool designed to create custom reports from databases and other data sources.

·         XML: An extensible markup language file that structures data for storage and transport.

·         Transact SQL: A programming language designed to query and update data in SQL databases.

·         JavaScript: A dynamic scripting language used to enhance web pages. Runs mainly in browsers.

·         Organizing, completing, and reporting on projects.

·         Composing clear, concise, and informative documents.

·         Handling difficult situations in a tactful and professional manner.

·         Analyzing complex problems, evaluating alternatives and making sound recommendations.

·         Using the internet, remote communications, and other advanced tools to increase productivity and perform job functions.

·         Effectively presenting information and responding to questions from groups of managers, clients, outside agencies, and the general public.

·         Writing and speaking that is easily understood by others.

Ability to:

·         Effectively utilize computers, automated systems and related software applications.

·         Achieve professional confidence of others used to assimilate and understand complex information.

·         Interpret and apply program and project requirements in addition to applicable codes, rules policies and regulations.

·         Conduct research and write reports.

·         Develop, oversee, and implement projects and programs in a variety of areas. Elicit cooperation and collaboration from others as well as creatively solve problems and resolve disputes.

·         Develop and implement effective City organizational policies and procedures.

·         Analyze and make sound recommendations regarding budgetary, management and organizational issues.

·         Communicate effectively, both orally and in writing; speak in public.

·         Establish and maintain effective working relationships with subordinates, peers, superiors, vendor representatives and clients.

·         Multi-task in a fast-paced environment.

The physical demands described within this job description must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

In this position, the employee will continuously sit. The position will rarely require the employee to drive a personal and company owned vehicle. Speaking and listening are constant essential functions of this position.

The work environment described within this job description will be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is continuously indoors. It is rare that this employee will work outdoors; however, occasionally this employee will have to travel to multiple worksites. At times, this position will require extended work hours. The noise level in the work environment is usually low; however, occasional moderate background noise can occur.

As a member of our team, you’ll enjoy a comprehensive benefits package, including:

·         Medical, dental, and vision insurance

·         Life insurance

·         Retirement options through the State of Ohio, including voluntary 401(k) and 475(b) retirement savings programs

·         Tuition reimbursement to support your ongoing professional development

·         Countless opportunities for personal and career growth

Apply now and be part of a team where your passions, skills, and dedication can truly make a difference in the lives of others!

For more information, contact:

Silvia Fofrich

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