Morale, Welfare and Recreation Dept- Navy Region Mid-Atlantic

Serve those who serve our country

This position is located within the Naval Station Great Lakes, specifically the Specialty Retail Branch that may include Morale, Welfare and Recreation (MWR) special events, MWR information/resources, divisional/command events, off site retail sales, recreational rental equipment, resale tickets, staffing MWR recreation centers, and other similar MWR recreational services including grab-n-go snack bar operations and movies.

Provides oversight of activities and provides necessary services to authorized patrons, including general information and support of Specialty Retail programs. Provides information concerning facilities and operation. Ensures adherence to regulations and safety procedures. Monitors and checks the security of premises and cleanliness of the facility.

May assist in maintaining routine reports and/or perform clerical, custodial and/or general maintenance duties as needed. May operate a cash register, Point of Sale (POS) system, processes product or service transactions including equipment loan, rentals, resale and program registration, receive payments and make change, assist with on-line retail sales.

Provides customer service and greets patrons in person and by answering the telephone; takes message and handles customer requests or referrals to the appropriate staff member. All of the abovementioned tasks relate to the Specialty Retail program delivery, e.g., inventory control, equipment inspection, restocking, point of sale system operation, and cash handling.

Adheres to NAVMED P-5010 sanitation requirements. Provides support for Specialty Retail program/event set up and break down.

Performs other related duties as assigned.
Conditions of Employment
A valid State driver’s license is required to operate motor vehicles.
Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer
Must successfully pass the E-Verify employment verification check. Any discrepancies must be. resolved as a condition of employment.
Must have or be able to obtain and maintain a security clearance.
Must pass all applicable records and background check.
Must be able to learn MWR policies rules and regulations, involving the Specialty Retail program. Must have ability to communicate orally and in writing. Obtain Emergency First Responder or CPR certification, Food Handlers and CARE training, where applicable within the first 90 days of employment.

Basic reading comprehension in order to adhere to published rules, regulations, standard operating procedures, checklists, and other guides.
Basic custodial tasks, e.g. sweeping, mopping, vacuuming, wiping, dusting, etc.
Basic computer operations and keyboarding skills to include operation of point of sale systems as well as desktop computers.
Basic arithmetic calculations, i.e. addition, subtraction, multiplication, and division.
Basic customer services delivery methods to identify customer needs, delivery expected service, and/or resolve routine customer issues.
Basic understanding of elements of the Morale, Welfare and Recreation department to answer customer questions and/or refer them to the appropriate activity.
High school diploma or GED required


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